Privacy & Confidentiality Policy

Momentum Health Consulting is committed to protecting the privacy, confidentiality and security of all personal information collected in the course of providing clinical services, training and assessments.

This policy outlines how information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records ACT 2001 (Vic) and the Health Privacy Principles (HPPs)

1. Information We Collect

We may collect personal, health and disability-related information including:

  • Contact details

  • NDIS plan details (if applicable)

  • Medical history, diagnoses, medications and clinical notes

  • Assessment findings and care plans

  • Information provided by families, carers, support coordinators, providers or health professionals

Information may be collected directly from you during enquiries, assessments, consultations and service delivery, or through forms, email, telephone or other communications. With your consent, relevant information may also be obtained from family members, carers, support coordinators, healthcare professionals and other service providers.

2. How Information Is Used

Information is collected for the purpose of:

  • Providing clinical services and assessments

  • Developing care plans and recommendations

  • Communicating with support teams, providers and family (with consent)

  • Maintaining accurate clinical records

  • Meeting legal and professional nursing obligations

We will only collect information that is reasonably necessary for service delivery.

3. Confidentiality

Personal and health information is treated confidentially and will only be used or disclosed in accordance with applicable privacy and health records legislation.
Information will not be shared with any third party unless:

  • You provide written or verbal consent, or

  • Required or authorised by law (e.g., serious risk, mandatory reporting), or

  • Necessary to prevent risk of harm to you or others.

4. Storage and Security

All records are stored securely using password-protected digital systems.
Physical and electronic safeguards are in place to prevent unauthorised access, alteration or disclosure.

5. Access to Your Information

You may request access to your personal or clinical information at any time.
Requests can be made via the Contact page.
You may also request corrections if information is inaccurate or out of date.

6. Third-Party Providers

We may use secure third-party systems for:

  • Email communication

  • Invoicing

  • Scheduling

  • Document storage

We may use reputable third-party service providers to support business operations, including email, invoicing, scheduling and secure document storage. Appropriate steps are taken to protect personal and health information when using third-party systems.

Where personal information may be stored or processed outside Australia, this will be managed in accordance with applicable Australian privacy requirements.

All records are stored securely using password-protected digital systems.

7. Complaints About Privacy

If you have concerns about how your information has been handled, please contact:
info@momentumhealthconsulting.com.au

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC) or the Victorian Health Complaints Commissioner (HCC).

8. Updates to This Policy

This policy may be updated periodically to reflect changes in legislation or service delivery.
The most current version will always be available on this website.